STORE POLICY

Customer Care

At Fine Line & Whiskey, we’re committed to providing a smooth, reliable, and enjoyable experience from the moment you visit our site to the moment your order arrives.

We take pride in delivering quality products and creating a brand that reflects the same authenticity and energy as our podcast.

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Our Commitment

We are dedicated to:

• Providing high-quality, made-to-order merchandise

• Offering clear and honest communication

• Resolving issues quickly and fairly

• Making your overall experience simple and enjoyable

Your support means everything to us, and we strive to treat every customer with respect and transparency.

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Order Support

If you have any questions or concerns regarding your order, we’re here to help.

We can assist with:

• Order status and tracking

• Shipping updates

• Store credit requests

• Damaged or incorrect items

• General product inquiries

Please include your order number and details when reaching out so we can assist you as quickly as possible.

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Response Time

We aim to respond to all inquiries within 24–48 hours during normal business days.

Response times may vary during high-volume periods, but we will always do our best to get back to you as quickly as possible.

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Communication

The best way to reach us is through our Contact Page or official email.

We may also communicate with you via:

• Email updates regarding your order

• Shipping and tracking notifications

• Responses to customer support inquiries

Please ensure your contact information is accurate at checkout so you receive all updates.

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Fulfillment & Expectations

All merchandise is produced through our fulfillment partner, Printful, and is made to order.

Because of this:

• Processing times may vary slightly

• Each item is created specifically for your order

• Minor variations in color or placement may occur

We appreciate your understanding as this allows us to offer unique, high-quality products.

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Customer Satisfaction

If something isn’t right with your order, we want to make it right.

While we do not offer traditional returns, we:

• Review all concerns individually

• Offer store credit when applicable (within policy guidelines)

• Work to resolve issues fairly and quickly

Our goal is to ensure you feel confident and satisfied with your experience.

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Respectful Communication

We are committed to maintaining a respectful and positive environment.

We ask that all communication with our team remain professional and respectful so we can best assist you.

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Contact Us

For any questions, concerns, or support requests, please contact us through our website.

We’re here to help—and we appreciate you being part of Fine Line & Whiskey.

Privacy & Safety

Information We Collect

When you interact with our website or place an order, we may collect the following information:

• Name

• Email address

• Shipping and billing address

• Phone number (if provided)

• Payment details (processed securely through third-party providers)

• Order history and purchase details

We may also collect non-personal data such as:

• Browser type

• Device information

• Website usage and analytics

This information helps us improve your experience and optimize our website.

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How Your Information Is Used

Your information is used strictly to:

• Process and fulfill orders

• Provide order updates and customer support

• Communicate with you regarding your purchase

• Improve our website, services, and user experience

We do not use your information for any unrelated purposes.

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Third-Party Services

To operate our business effectively, we partner with trusted third-party services, including:

• Printful (order fulfillment and shipping)

• Payment processors (secure payment handling)

• Wix (website hosting and infrastructure)

Your information is shared only as necessary to complete your order and provide services.

We do not sell, rent, or trade your personal information to outside parties.

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Payment Security

All payments are processed through secure, encrypted payment gateways provided by Wix and its partners.

We do not store or have access to your full payment information, such as credit card numbers.

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Data Protection & Security

We take reasonable precautions to protect your personal information, including:

• Secure website hosting through Wix

• Encrypted data transmission (SSL technology)

• Limited access to personal data

While we strive to protect your information, no method of transmission over the internet is 100% secure.

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Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

• Enhance your browsing experience

• Analyze website traffic and usage

• Improve site performance

You can choose to disable cookies through your browser settings if preferred.

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Your Rights

Depending on your location, you may have the right to:

• Request access to your personal data

• Request corrections or updates

• Request deletion of your data

To make a request, please contact us through our website.

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Children’s Privacy

This website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

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Updates to This Policy

We reserve the right to update or modify this Privacy & Safety Policy at any time. Changes will be posted on this page and will take effect immediately upon publication.

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Contact Us

If you have any questions about this policy or how your information is handled, please contact us through our website.